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FAQs
Welcome to the MROptics.nl FAQ section! Here you'll find answers to frequently asked questions about our products, shipping, returns, and more. Have a question not answered here? Feel free to contact us!
Orders
How do I place an order?
- Find the product you want to buy and click on 'Add to cart'.
- Go to your shopping cart and click on 'Checkout'.
- Enter your details and choose your shipping and payment method.
- Confirm your order. You'll receive a confirmation email with your order details and a tracking number once your order has shipped.
How can I track my order?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Do you have a physical store?
Yes, we do! You are welcome to visit us at Aert van Nesstraat 52, 3012CB, Rotterdam. Our opening hours are +Monday - By appointment onlyTuesday - 10:00-17:30Wednesday - 10:00-17:30Thursday - 10:00-17:30Friday - 10:00-17:30Saturday - 10:00-17:00Sunday - By appointment only
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Do you have a newsletter?
We don’t currently offer one. Please keep an eye on our website and social media for the latest updates and offers.
How can I contact customer service?
You can contact us by email at mropticsbv@gmail.com or by phone at +31 10 229 8403. Our team is ready to help with any questions or issues.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What are the shipping costs?
Shipping costs vary based on the weight of your order and the shipping method you choose. Shipping costs are clearly displayed during checkout before you confirm your order.
Do you offer international shipping?
Currently, we only offer shipping within the Netherlands. For international orders, please contact us to discuss possible options.
What should I do if my order arrived damaged?
If your order arrived damaged, please contact us within 48 hours at [your email address] or [your phone number]. Send us photos of the damage and your order number, and we’ll assist you with a replacement or refund.
Can I return my order?
Yes, you can return items within 14 days of receipt, provided they are unused and in their original packaging. Contact us at [your email address] to request a return and follow the instructions we provide.
How do I get my refund?
Once we’ve received and inspected the returned products, your refund will be processed within 14 business days. The amount will be credited to the original payment method you used.